The Nest thermostat is one of the top-selling smart thermostats you can buy. And for good reason. It picks up on your temperature preferences and creates an energy-efficient schedule to match. And using geofencing with your phone, the Nest Learning Thermostat and Nest E know when you’re at your home or away and can adjust settings to help you save even more.

The Nest works with a wide range of 24-volt heating and cooling systems, but it’s always a good idea to check the Nest thermostat compatibility checker before purchasing one. Don’t forget to contact your energy company for valuable rebates, as you might be able to get a Nest for free or close to it.

Once you’ve confirmed it’s compatible, you can either hook it up on your own or hire a HVAC specialist like Pratt Brothers. If you’re wiring it on your own, you’ll see a terminal for the C-wire, or common wire. This wire is just used for powering your thermostat. If your residence or HVAC system is older, you might not have one of these wires. In the majority of cases, Nest says this isn’t a problem since the thermostat can draw ample power from other heating and cooling wires.

In some instances, your heating and cooling system might have to have that C-wire. And here’s why.

Why Your Nest Keeps Losing Power and Other Malfunctions

The Google Nest Thermostat is better than outdated programmable thermostats that have a combination of wiring and AA batteries for power. It relies on a rechargeable lithium-ion battery and wiring to sync with Wi-Fi, power its digital display and run your heating and cooling system.

8 Common Nest Thermostat Malfunctions

If it can’t receive adequate juice, Nest says you might have some of these problems:

  1. Bad battery life.
  2. Thermostat motion sensing won’t operate.
  3. Your thermostat every now and then disconnects from Wi-Fi.
  4. Your system abruptly turns on or off, or won’t stop running.
  5. Your system is making weird noises, like chattering, stuttering, clicking or thumping.
  6. Heating or cooling is short cycling, or repeatedly turning on and off in a short period of time.
  7. There is a delay notification on your Nest thermostat’s screen, like “heating is delayed for 2:30 minutes.”
  8. The system fan is constantly on, won’t switch on or turns off and on repeatedly in a short period of time.

You could believe something is suspect with your heating and cooling system, but if you just got the Nest, we recommend you start with your thermostat first. This is especially timely if the weather is temperate, and you haven’t been running your heat or air conditioning frequently.

Our Pros Can Solve Nest Thermostat Problems

If you’ve gone through Nest thermostat troubleshooting without help but can’t solve the problem, a smart thermostat pro like one from Pratt Brothers can assist you. We can pinpoint the problem and put in a C-wire, if necessary.

Smart thermostats such as the Nest are made to make your life more convenient, with automatic energy-efficient programming and the opportunity to check temperatures while you’re away from home. It’s an annoying experience when yours won’t run correctly, but our heating and cooling experts at Pratt Brothers can take care of the issue quickly.

If you’re running into atypical heating and cooling behavior with your new Nest, give us a call at 920-347-8495 to request your appointment now.